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Shipping

What are your delivery times?

We invite you to verify at checkout the delivery options available for your shipping address at the time of the order.

For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Center is closed on national holidays: Jan 1st; Apr 1st, 25th; May 1st; Aug 15th; Nov 1st; Dec 25th, 26th.
Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.

Is a signature required at delivery?

For security reasons, all purchases made on anaelparis.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.

After 3 failed delivery attempts, your order will be automatically returned to Anael.

Any shipping restrictions?

All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.

Please note some items, such as fragrances, are subject to shipping limitations in certain countries or areas. You can check if your address of choice is eligible for shipment at check out.

My Order

How can I cancel my order?

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What if I receive the wrong product?

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Do you offer exchanges for faulty items?

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Product

How do I return my product?

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Do you offer extended warranties?

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Size Guide

How can I choose the right size for me?

Anael has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.
For any size and fit inquiries, do not hesitate to contact us.

Exchanges and Returns

What is your Return Policy?

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How do I ship my return?

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Can i use my own return service?

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